Last Updated: 17.09.2024
1. Acceptance of Terms
By using the services provided by Pinguiclean ("we," "us," or "our"), you ("the client") agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Service Description
Pinguiclean provides professional cleaning services for residential and commercial properties in Prague and surrounding areas. Our services include, but are not limited to, regular cleaning, deep cleaning, and specialized cleaning services as described on our website or agreed upon with the client.
3. Booking and Cancellation
3.1 Bookings can be made through our website, by phone, or email.
3.2 Cancellations must be made at least 24 hours before the scheduled service. Late cancellations may incur a fee of 50% of the service cost.
3.3 We reserve the right to cancel or reschedule appointments due to unforeseen circumstances. We will make every effort to notify you as soon as possible in such cases.
4. Access to Property
4.1 The client must provide safe and reasonable access to the property at the agreed time.
4.2 If our team cannot access the property at the scheduled time, a cancellation fee may apply.
5. Pricing and Payment
5.1 Prices are as quoted on our website or as agreed upon for custom services.
5.2 Payment is due immediately after the service is completed, unless otherwise agreed.
5.3 We accept cash, bank transfer, and major credit cards.
6. Client Responsibilities
6.1 The client should inform us of any valuable or fragile items that require special attention.
6.2 The client is responsible for securing any valuables before our team arrives.
7. Our Responsibilities
7.1 We will provide cleaning services as agreed upon, using professional equipment and products.
7.2 Our staff will treat your property with respect and care.
7.3 We carry liability insurance to cover any accidental damage caused by our team.
8. Satisfaction Guarantee
8.1 If you are not satisfied with our service, please inform us within 24 hours, and we will re-clean the unsatisfactory areas at no additional cost.
9. Limitation of Liability
9.1 While we take utmost care, we are not liable for normal wear and tear, or for damage not caused by our negligence.
9.2 Our liability is limited to the cost of the cleaning service provided.
10. Confidentiality
10.1 We respect your privacy and will not share any personal information about you or your property.
11. Amendments
11.1 We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.
12. Governing Law
12.1 These terms are governed by the laws of the Czech Republic. Any disputes shall be subject to the exclusive jurisdiction of the courts in Prague.
13. Contact Information
By email: hey@pinguiclean.com
By visiting this page on our website: pinguiclean.com
By phone number: +420 771 195 702
By mail: Borského 989/1, Hlubodepy, Praha
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.